Home Care Consultant

Home Instead Senior Care of Minneapolis
Job Description
Job Posting: Home Care Consultant
Interested in joining a team that possesses a great culture and a job with great purpose? Home Instead Senior Care of Minneapolis is seeking a positive, curious, energetic, and experienced Home Care Consultant to build strong relationships with our referral providers in Minneapolis and western suburbs. In addition, the Home Care Consultant is responsible for educating referral providers and problem solving with the goal of generating client referrals. If driving referrals, developing relationships, asking tough questions, addressing pain points, and being out in the market on your feet hit your sweet spot, then we want to hear from you!  
Our Mission
To deliver compassionate, high quality homecare to senior and their families while preserving dignity and promoting independence.
Position Purpose
This Minneapolis and west suburbs area-based position is focused on generating client referrals by visiting hospitals, rehabilitation facilities, hospice organizations, physicians, home health agencies, assisted/independent living facilities, nursing homes, etc. The Home Care Consultant reports directly to franchise owner and will work closely with all team members at the branch. Candidates must have at least 3 years of experience in sales. As the face of Home Instead Senior Care in the community, this team member must demonstrate our core value, Love (v.), in all interactions with internal and external customers and staff.
Key Responsibilities
  • Research and develop client relationships and produce referrals. Perform all phases of our sales process, including preparation and documentation of follow-up calls, recommendation of appropriate Home Instead services and additional community resources, maintaining and nurturing existing referral accounts, including follow-up, as necessary. 
  • Achieve inquiry generation objectives with the primary goal of bringing in new business to increase overall market share.
  • In conjunction with Home Instead leadership, develop sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals.
  • Effectively present Home Instead marketing materials and services to referral providers including 1:1 meetings, as well as planning, arranging and conducting formal group presentations.
  • Maintain accurate records of all sales and prospecting activities including sales calls; presentations; closed sales; and follow-up activities, including the use of software to maintain accurate records to maximize territory potential.
  • Mail thank you cards or drop them off when client referrals are made by our referral providers to Home Instead
Critical Numbers
  • Complete 40 face to face impressions and 5-7 appointments at referral providers per week
  • Obtain 5 client inquiries per week from referral providers as a direct result of sales activity
  • Facilitate 1-2 networking events each month
Education/Experience Requirements:
  • College degree or equivalent work experience
  • Related business or sales experience (consultative sales a plus)
  • Must possess a valid driver’s license and be insurable.
Key Strengths
  • Curious – always looking for new ways to connect with referral providers
  • Great communicator – excellent oral and written communication skills and the ability to listen effectively
  • Sales/result driven - sense of urgency
  • Strong public speaking and group presentation skills
  • Positive energy – optimistic!
  • Proactive self-starter – don’t wait to be told what to do
  • Strong organization skills - The ability to organize and prioritize work daily, monthly, quarterly and yearly
  • Professional appearance and demeanor
Our team members are dedicated, compassionate, and have a positive attitude toward all team-members, visitors, clients and the communities in which we serve. In return, we reward employees with a healthy and positive work environment, competitive wages with performance bonuses, and the opportunity to grow as our business grows. The Home Care Consultant will spend most of their time traveling to referral providers in our service area. To learn more about us, please visit HomeInsteadMPLS.com or call/email franchise owner John Stuck at (763) 544-5988 or send him an email to  john.stuck@homeinstead.com
Contact Information